How many Problems with Customer Credit Cards in Enterprise 13?

Problems with Customer Credit Cards in Enterprise 13 and how to resolve these problems.

Add Comment
1 Answer(s)

We have seen a number of Enterprise 13 company files come in for data repair over the last month that had corrupted customer credit card information in the file. This kind of data corruption causes the file to fail verify and rebuild and sometimes prevents credit card data from being saved in the file.

In versions prior to 13, we would sometimes see files with corrupted credit card information, particularly if user information in the file was corrupt. But we believe something is different in ES 13, at least through the R4 update. We’re seeing a much higher percentage of files with this kind of corruption.

Almost all of these files have been repairable — we’ve been able to repair the files so that they verify and rebuild without errors and the users can save credit card information afterwards. Sometimes, however, the credit card details themselves are unsalvageable and we have to delete them to save the rest of the file.

Hopefully, the newly released R5 update has addressed whatever the underlying issue is and there will be less of these data integrity issues popping up. We should have a better sense of that in the weeks to come.

Read more about Quickbooks Enterprises support

Answered on June 1, 2017.
Add Comment

Your Answer

By posting your answer, you agree to the privacy policy and terms of service.